Last Updated: October 20, 2011
Collection and Use of Personal Information
We may collect your personal information when you:
- Register for the Website
- Make a Reservation or Purchase a Ticket
- Consent to Receive Communications
- Contact Us
- Participate in Surveys and Customer Research
- Participate in Contests, Sweepstakes and Promotions
- Participate in Events
Registration: Members are asked to provide certain personal information when they sign up for our services including name, address, telephone number, email address, billing information (such as a credit card number), interests, hobbies, age group and the type of personal computer being used to access the services. The personal information collected from Members during the registration process is used to manage each Member's account (such as for security and billing purposes). In addition, we use the personal information to keep our Members connected and informed about events, adventures and activities of their choice.
Make a Reservation or Purchase a Ticket: When you make a reservation or purchase a ticket to an event, your billing address is automatically updated to your profile and becomes your mailing address, and any money that you earn as a Skoop Ambassador is maintained on your email account and will be updated upon use. In order to receive your Ambassador commissions, your profile must include your correct first name, last name, and mailing address.
Consent to Receive Communications: From time to time, we may obtain your consent to send you email, SMS text messages and other communications about products, services, promotions or events relating to THESKOOP.ca that may be of interest to you.
Contact Us: When you contact us with an inquiry or comment, we collect the information you provide such as your name and email address. You may be asked for additional information that identifies you, such as your name, address or phone number, along with additional information we need to promptly respond to your inquiry. THESKOOP.ca does not use this information for any purpose other than responding to your inquiry or comment.
Surveys and Customer Research: We may periodically offer you the opportunity to participate in one of our business or individual customer surveys or other customer research. We encourage you to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you.
Contests, Sweepstakes and Promotions: We may offer you an opportunity to participate in contests, sweepstakes or other promotions. We may collect your name, address, phone number and email address, and other information you provide. We use this information to administer your participation in the contest, sweepstakes or promotion. If a contest, sweepstakes or promotion is jointly sponsored by us and one or more of our sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.
Events: When you attend events, we may collect photographs of participants. The photographs may be posted online to promote past SKOOP events.
Disclosure of Personal Information
We will not disclose, trade, rent, sell or otherwise transfer your personal information without your consent, except as otherwise set out herein.
Service Provider Arrangements: We may transfer (or otherwise make available) your personal information to third parties that provide services on our behalf. For example, we may use service providers to authorize and process payments, host our Website, serve advertisements on our Website, run our contests and promotions, and conduct customer surveys or research.
Your personal information may be maintained and processed by service providers in the U.S. or other jurisdictions. Service providers are provided with the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Sale of Business: We may transfer any information we have about you as an asset in conjunction with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings).
Legal: THESKOOP.ca and its service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, U.S. or other law. We may also disclose personal information where necessary for the establishment, exercise or a defence of legal claims, or as otherwise permitted by law.
Additional Information About our Website
Aggregate Data: THESKOOP.ca may generate certain non-identifying and aggregate data. We may use this aggregated and non-identifying information to further enhance our services.
Non-affiliated partner or sponsors may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.
Tracer Tags and Web Beacons: Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website. We may also use third parties to serve our advertisements on other websites. These companies may use tracer tags or web beacons to report certain information (but not your name, address, email address or telephone number) about your visits to our Website and the websites which advertise and feature links to our Website, in order to measure the effectiveness of our advertisements.
Children’s Privacy: THESKOOP.ca recommends that children ask a parent for permission before sending personal information to THESKOOP.ca, or to anyone else online.
Security of Personal Information
We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to help protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. No collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be fully secure, and therefore, we cannot ensure or warrant the security of any such information.
Access to THESKOOP.ca is protected by the password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in an unsolicited communication.
Access to your Personal Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may revise your own personal information and amend your preferences by accessing your profile on THESKOOP.ca. You may also request access, updating and corrections of inaccuracies by emailing or writing to us at the contact information provided below.
4000, 873 – 85th St. SW
P.O. Box 96042
Calgary, Alberta, Canada
Customer Service Inquiries please email support@THESKOOP.ca.